What is the warranty of your products?2022-09-27T15:25:18+00:00

The warranty of our products is 5 years and LED strip is 2 years for all orders from January 1st 2021.

Please contact us directly if you have a warranty query. Items are sent to our factory at the buyers cost for testing.

What does beam angle mean?2020-10-13T19:09:17+00:00

The beam angle relates to the width of the light emitted by the lamp placed in the light fitting. The narrower the beam angle, the more concentrated the light beam. If you want to spotlight a feature you should choose a lamp with a narrow beam angle. To produce a wash of light over a wider area, choose a lamp with a wide beam angle.

Where do you source your light fittings?2020-10-13T19:09:34+00:00

Our standard light fittings and bespoke products are manufactured and hand-built here in the UK.

How do I buy a light fitting from you?2020-10-13T19:14:11+00:00

To receive a quotation view our extensive product range and choose the product family you are interested in, by adding it to your wish list.  Fill in the quotation form with your details, and a member of our Lighting Expert team will make contact with you.  If you wish to discuss creating a bespoke product, please either call direct, or fill in the form at the bottom of our website, and we will be in touch.

Please note that you are unable to buy a product/s direct from this website.


Do you charge a re-stocking fee?2021-09-28T09:20:25+00:00

We charge a 35% re-stocking fee as standard on all orders.

How many drivers will I need?2020-10-13T18:55:30+00:00

It is preferable to use one driver for each light fitting you install. This is why all our light fittings are supplied with the option of purchasing the fitting, lamp and driver together.

Why do I need a driver?2020-10-13T19:00:27+00:00

Many of our light fittings are 12 volt (v). This means that in order to run with the UK mains voltage (230v), a driver must be used to convert the current from 230v to 12v.

What lamps do you provide with your fittings?2020-10-13T19:01:14+00:00

When you buy a light fitting complete with lamp, we provide you with a medium beam angle lamp. If you require a narrow or wide beam lamp, please stipulate this at the time of ordering with our Lighting Expert team.


What light fittings can I use in a wet area?2020-10-13T18:57:38+00:00

Wet areas such as bathrooms and shower rooms require you to use light fittings that will have a high resistance to water ingress. Water in these areas might be splashes of water or water carried in steam. The Ingress Protection rating for all our products is shown, please use this as a guide to product suitability.  If you require any further information please don’t hesitate to contact a member of our Lighting Expert team on 01442 216 200.

What is a fire hood?2020-09-28T09:07:21+00:00

A fire hood is soft bag made of intumescent material. It is placed into the hole before the light fitting is installed and will expand on heating to block any gaps, which would breach the integrity of the surface as a fire barrier.

What if the light fitting I want isn’t fire rated?2020-10-13T19:08:38+00:00

If it is going to be installed in a fire barrier, it must fitted with a fire hood.

What is a fire barrier?2020-10-13T19:08:49+00:00

A fire barrier is any surface in a built space, which would be capable of holding a fire back for a certain period of time. Most ceilings in ground floor rooms of buildings higher than one storey will provide a fire barrier to the rooms above. When a hole is made in the ceiling in order to accommodate a light fitting, the integrity of the fire barrier is breached.

What is a fire rated light fitting?2020-10-13T19:09:00+00:00

A fire rated light fitting has been tested and proved to maintain the integrity of any surface which is a fire barrier. It will have intumescent material built into it. This material expands if heated above a certain temperature, and blocks any gaps around it so the fire is held back for as long as it would have been, before the light fitting was installed.


What is an IP Rating?2020-10-13T18:59:20+00:00

The system is used provide a guide to the degree of protection that a luminaire has against the ingress of solids and liquids.

The first number relates to solids and ranges from 0 –6. The ratings offer a logical progression from larger to smaller objects, so the lowest number (zero) indicates that there is no protection against touching live parts within the equipment. The most common rating for a light fitting intended for general interior use is IP20, which tells you that nothing larger than 12.5mm diameter can reach a live part when the equipment is fully assembled.

The second number relates to liquids and ranges from 0 –9. Unlike the natural progression assigned to the ingress of solids, the second number relates to styles of liquid ingress; drips, sprays, splashes, jets and immersion.

Which luminaires are energy saving?2020-10-13T19:02:48+00:00

Our luminaires are designed to be inherently energy efficient, with the majority of our range being available with low voltage or wattage light sources, and a choice of lamps including specifically energy efficient lamp technologies.

What are the Part L Building Regulations about?2020-10-13T19:03:50+00:00

This regulation stipulates that in all refurbishments, new builds and commercial developments, a minimum of 25% of the light fittings must be energy efficient/energy saving. On all commercial projects we’re happy to advise you on how to achieve scheme compliance using our products.

Are LEDs energy efficient?2021-03-22T13:42:23+00:00

Yes, the light-emitting diode (LED) is one of today’s most energy-efficient and rapidly-developing lighting technologies. Quality LED light bulbs last longer, are more durable, and offer comparable or better light quality than other types of lighting.

What is an LED?2021-03-22T13:42:36+00:00

An LED is a Light Emitting Diode. For more technical information regarding LEDs, LED drivers and wiring please,  contact our Lighting Expert team on 01442 216200, who’ll be happy to help and advise you.


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