Helpful information

Customer Information

If you have a query you may find the quickest answer in our list of FAQs or in the information below. If you cannot find what you are looking for then please contact us.

Our products

Our product range has been designed over the last twenty five years. All our products are unique, high quality, energy efficient and manufactured in the UK at our own premises in Hertfordshire. We work at the cutting edge of design and innovation in lighting.

If any product does not meet your expectations, please notify us within seven days and you may return the products, unused and in a resaleable condition and we will refund your purchase costs or exchange the products. A handling charge maybe applied.

Prices

All quotations are in UK pounds sterling and are exclusive of UK VAT at the prevailing rate.

If you are a trade customer and intend to place significant orders, then your orders may qualify for a trade discount. Please contact our Sales Team on 01442 216200.

Delivery

Once you have placed an order with us you will receive an order acknowledgement shortly after your order has been processed with an estimated delivery date on it.

You can expect to receive your order within 7 working days when the item is in stock. We keep all the popular products on our website in stock but if the product you want is either made to order or temporarily out of stock we will notify you with the expected delivery date.

If you have not received your goods within 7 working days or the time specified in our acknowledgement e mail then please contact our Sales Team on 01442 216200.

We use a number of delivery methods to ensure your items are delivered promptly and securely. If at any time there is a delay in delivering your goods we will do our best to keep you informed and work closely with our delivery partners to ensure any problems are solved as quickly as possible.

Delivery dates are given in good faith but cannot be guaranteed.

In some cases it may be possible to get urgent orders to you sooner than the delivery times quoted. Please contact our Sales Team on 01442 216200 with any special requirements you have.

It may in some circumstances be possible to arrange next day delivery for UK mainland orders but only if your order is placed before 11.00am, please contact our Sales Team who will be pleased to make arrangements wherever possible and will confirm if we are able to deliver the following day.

Some of the courier companies we use will require a signature to confirm receipt of goods. If you cannot be in to accept delivery please contact our Sales Team to discuss your delivery requirements.

We can deliver anywhere across the globe, however please contact us for a quote for the delivery charges relating to your potential order.

Guarantee

If any product does not meet your expectations, please notify us within seven days, if it is returned unused, in the original packaging and in a fully resaleable condition we will refund your purchase or exchange the goods.

Shortages and damaged goods must be reported within 2 days of receipt and any faulty goods returned to us for repair or replacement.

Our luminaires must be installed by a qualified electrician.

The Light Corporation Ltd ("We") guarantee our products in the UK for 12 months from date of purchase. This guarantee is invalid if a product is installed in an improper working environment or not according to current I.E.E Wiring Regulations (BS7671), for improper use or has been tampered with in any way. Should a product fail during the guarantee period it will be replaced free of charge, subject to correct installation and return of the faulty unit. We do not accept responsibility for any installation costs associated with the replacement of this product. We reserve the right to alter specifications without prior notice. This does not affect your statutory rights.

We can only accept returns with a returns note or number that we have provided and that have been sent via a tracked and signed for reputable courier service.

All refunds are dependent on the above conditions being fulfilled.

Privacy and Security

All personal information collected through this website will be held securely in accordance with the Data Protection Act 1998. We are committed to protecting your privacy.

Our full terms and conditions of sale also apply and are available upon request.

Contact us

Office hours are 9.00am to 5.30pm Monday to Friday.

You may email us at sales@lightcorporation.com or alternatively phone our Sales Team on 01442 216200